40% Incompetent The only reason to be ending up in this zone is because the IT provider was unwilling and/or unable to perform competently. 50% Gross Negligence 60% Negligence 70% Oversight A less than ideal job, due to either budgetary constrains, owner's preferences and explicit directive for minimal efforts; or inexperience on the part of IT providers. 80% Lax 90% Competent The optimal zone. Virtually all jobs should fall within this range.  The Law of Diminishing Returns dictates that sensibility and good judgment must be exercised. 100% Thorough 105% Go The Extra Mile 110% Eager 125% Over Eager The importance of project and owner preferences might warrant above-average efforts and solutions. 150% Obsessive 200% Over-kill Excessive efforts rack up billing, often create needless complexity and pain, against clients' best interests. 300% Fraudulent